Frequently Asked Questions
We get this question often so we created a blog post about it: Top 10 Reasons you should create a Single Property Website
Yes. You can now buy domains names directly from CribFlyer in your admin panel!
OR, you can point a custom domain name to any of your property websites by following the set up instructions in your admin panel.
Yes. You can add one or more videos. If you have videos(s) simply upload them to YouTube, Vimeo or Wista and then display them on your property sites or agent websites by plugging the video URL into our admin panel.
es. Our "White Label" account domain feature lets you use your own domain name (URL) instead of using the default CribFlyer.com domain. It's a good option if you want a "branded" experience. When set up, each of your properties will have a page/URL on this domain.
Visit the links below to learn more about our white label features.
Yes, a default URL is created and assigned based on your property address. However, you can change it to anything you want as long as it's not already being used by another customer. A default URL based on the address looks like this:
https://www.cribflyer.com/615-hampton.
Please note: Changing your public URL can result in broken links if the old URL was used to link from external sources such as social media sites.
Yes, we have 3 options for SSL (secure sites running on https://). See our support article below for more info.
Yes. With just a few clicks in your CRIBFLYER admin panel you can change the View Settings of a property to Live with Lead Capture which requires a visitor's name, email and phone before they're allowed to view it. New leads are immediately emailed and texted to the assigned agent(s).
Yes. We have reports of total unique visitors, sources of incoming visitors, locations of visitors and visitors by device (desktop, tablet, mobile phone).
Yes, all single property websites can have an interactive floor plan viewer. Just upload your floor plans in PDF, PNG, JPG or GIF format. Then assign photos to the rooms and areas on your floor plan. Draw boxes over the rooms or areas with your mouse (click+drag). Then choose and assign photos to each area. Visitors to your website can click the different rooms or areas on your floor plans to view the associated photos.
Yes. We've got you covered. You can even require contact information before visitors can view your documents (lead capture). You can also password protect your documents with a special access password of your choosing. Watch a video demo of the document upload feature here.
Yes, just append /mls to the end of your URL or custom domain name like this ...
"Unbranded" MLS link using a custom domain name.
http://www.615hampton.com/mls
"Unbranded" MLS link using default CribFlyer URL.
https://cribflyer.com/615-hampton/mls
No, you don't need a subscription to both products. Our Agent Websites and Property Websites products are separate. You can subscribe to one or the other or both. However, if you subscribe to both products you can link your websites together and send visitors between them.
If you have an Agent Website you can still show your featured listings on that website (even if you don't have a property websites subscription). If you have a Single Property Websites subscription you can still show your agent contact information on them (even if you don't have an agent website subscription). If you subscribe to both products you get the ability to link all your websites together.
Yes. We have an address field called Display Address that lets you hide or override the actual property address. If the Display Address is used it will hide the actual address on all website themes. You can also drag the pin marker on the map settings page in your admin panel to further customize what's displayed on the map. You can also hide the map completely if desired.
Yes, you can follow the instructions in our the support article: How to create a dedicated website for vacant land property listing.
We recommend photos be at least 1600 pixels wide and between 3 MB and 10 MB in size. Our image processing software will automatically optimize and enhance your photos for web and mobile devices. It will also create alternate thumbnail sizes of your photos. You can upload 48 photos at a time and we allow up to 200 photos for each property.
Yes, you can embed as many as you like. We currently support Matterport, CloudPano.com, iGuide, Immoviewer, Tourbuzz and TruPlace virtual tours. You can display the virtual tour by plugging the tour ID into your admin panel. You can find the tour ID in the "embed code" or tour URL given to you by your provider. More detailed instructions for each tour provider can be found in our admin panel.
If you'd like to use another virtual tour provider and they support "embed code" then please send us a support request and we'll consider adding it.
Yes. We support images taken using most 360° cameras. 360° panoramic images must be uploaded in equirectangular format (which is the most common format used by these types of cameras). Equirectangular images cover 360° horizontally and 180° vertically, thus your equirectangular image should have an aspect ratio of 2:1.
Yes. Just make sure the content is responsive, meaning that it displays nicely on phones, laptops, tablets and desktop computers. iFrame URLs can be embedded by visiting the "3D Tours and other Media" section of your admin panel.
Agent website subscriptions cost $12 per month per website. Each agent website gets a credit for a FREE domain name for 1-year. CribFlyer subscriptions are month-to-month with NO contract. You can upgrade, downgrade or cancel your plan anytime. Visit our Plans & Pricing page for more information.
Yes, you can do this by creating a new agent in your CRIBFLYER admin panel that combines both names. For example, "John & Susan Smith". Then upload a profile photo with a picture of both people in it. After that you can activate a website for the combined agent and go from there.
If you have a single property websites subscription plan you can delete a property when it sells and you'll have room for another website. You can have as many websites as your subscription plan allows.
If you launched the website using a credit you can't re-use the time remaining on the credit for a different website. i.e. Credits aren't transferable between properties.
Yes, photographers and brokers requested the following features and we delivered:
Shared Editing Privileges. Send your client or agent a special link that allows editing privileges to a specific property only. They'll only have access to a limited set of editing features and won't be able to see or make changes to any of your other properties, agents, leads, or account info. Please note that anyone with a special edit link will be able make changes to that particular property website. You can revoke previously shared edit privileges at any time.
Branded vs Unbranded links. You automatically get two versions of your website. One with agent contact information and one without. Just append /mls to the end of your website URL to view the "MLS friendly" unbranded version.
ZIP file downloads of your photos. Easily deliver photos to your agents or clients.
Yes, you can add as many agents as you need and assign them to any of your properties from within your admin panel. Their photo, bio, testimonials, social media links and contact information will be displayed on each website they are assigned to.
Yes, see our support article: How to add custom legal or disclaimer text to the footer a website
Yes, you can assign multiple agents to the same property and they will all appear on the single property website.
You can also drag-drop to set the display order of how the agents appear on the site.
Our website design and layout editor is powerful yet easy to use. You can set custom colors, fonts and pick from several different layout options for each section of your website(s). Depending on the layout option chosen for a section you can customize the text/copy for blocks of content on it.
We can't make customer specific design or layout changes to our templates. However, we will consider creating new layout/design options for different websites sections if the request is reasonable and will benefit all users of our platform. Just contact us with your suggestions and requests.
Yes. You can hide the "Powered by CribFlyer" branding link that appears in the footer of each website from within your admin panel.
Yes. Each property can be password protected and you can email the preview URL to your client and prospective buyers. This access password is a separate password for each property and different from your main account password. You'll see a link in your admin panel under each property to set up an access password. We added this feature because some sellers are particular about their privacy and do not want images or details about their homes searchable online.
Yes, you can create a website for a multi-unit property or development. See our support article: How to create a website for a multi-unit property for instructions.
Yes, we have a support article that shows you how to add custom text or HTML content to a single property or agent website.
When floor plans are in PDF format and the file size is large they can get scaled down to a lower resolution when uploaded. If this happens they may appear small or blurry on your website.
Try following these steps to fix:
- Return to the Floor Plans screen for the property in your CRIBFLYER admin panel. Click the X icon to remove the plans you previously uploaded.
- Open the original PDF on your personal computer and try to export the plans as an image file in PNG or JPG format. Most PDF viewers have a File > Export option. If the PDF has multiple pages you'll need to export each page as a separate image file.
- If your PDF viewer doesn't have an export option, adjust the zoom to view the floor plan at 100% size, take a screenshot of it and save the resulting image as a PNG or JPG.
- Create a new floor plan by uploading the PNG or JPG image you exported in the previous step.
- Preview your website and scroll down to the Floor Plans section to see if it fixed the problem.
If the steps above don't work then it's possible your PDF is very low resolution to begin with. Try requesting the plans in PNG or JPG format with a width of at least 1200 pixels from whomever originally provided them to you. Or contact CRIBFLYER support and ask us to take a look at your floor plan files and we'll try to determine the issue.
Yes, agents can log in and edit their own websites using CRIBFLYER. Each agent can have their own sub-account with a separate login, allowing them to see and edit only the properties assigned to them by the master account owner. This is part of the Agent Access feature.
As a master account owner, you can set up these sub-accounts so that each agent is able to manage their own information and property websites, while you maintain control over the overall account settings.
Yes, if you create an Agent Website with CRIBFLYER you can add a My Listings section that displays and links to any Single Property Websites that you've also created in the same account.
All properties assigned to the agent in the CRIBFLYER admin panel will display in the My Listings section of the agent website. When clicked the property website will open in a new browser tab.
With Agent Websites you also have the option to display sold or current listings without them having to be Single Property Websites in your account. This can save you money as you don't have to incur the cost of hosting them as dedicated and separate single property websites.
To do this you can add properties as Other Listings under the agent. See the screenshot below for reference on where to add them.
Properties added as Other Listings will display on pages of the agent website (instead of being separate dedicated single property websites on a different domain/URL).
Unfortunately we don't have MLS IDX data integrations in place to import property data or power property search features. This is something we may offer in the future but don't have a specific ETA on when or if it will become available.
However, you can manually enter property data for your current and sold listings in our admin panel. So building dedicated property websites or property pages (on an agent website) is quick and easy.
If you'd like to include a property search feature on one of your CRIBFLYER websites you may be able to embed a search widget. Some of our customers have been able to add property search widgets using snippets of HTML/JavaScript code provided to them by their local MLS for this purpose. Check with your local MLS. If they can provide the necessary embed code, you can follow the instructions in the support article below.
How to add custom text or HTML content to a single property or agent website
You can toggle the display of navigation bar links on or off in the Website Editor.
There are two possible reasons you could be missing a navigation bar tab. A section is missing from your website or the navigation bar link is turned off for the corresponding section.
Select the desired property or agent website in your CRIBFLYER admin panel and navigate to the Edit Website Design screen.
1) Click the Sections & Layout button to open the website sections menu (if it doesn't open automatically).
2) Check to see if the website section corresponding to the missing navigation tab appears on the sections menu.
If NOT then click the Add Sections button to add the missing section back to your website.
3) Next, find and click the website section corresponding to the missing navigation tab on the Website Sections menu. For example if the Documents section's navigation tab is missing then click that section in the left menu.
This will load the Edit Section menu where you'll see a checkbox at the top that allows you to toggle the navigation link on or off.
4) Check the box labeled: Include link in navigation bar, to turn it back on. The website preview will now reload with the section's link included in the navigation bar.
See the screenshots below for reference.
When you create single property websites with CRIBFLYER they will be standalone and separate websites from any existing agent or company website that you have already created and hosted elsewhere. However, there's no reason why you can't create links on those websites that point to your property sites hosted on the CRIBFLYER platform.
Many of our customers use our white label domain feature which lets you host property sites on a subdomain of your main company domain for a more branded experience.
No, we do not have data integrations with 3rd parties.
However, you can post your listings on social media, etc. Our underlying website templates are built with SEO best practices in mind. You can customize your website's HTML title and META description tags to target certain keywords or web searches on the SEO screen.
Regarding listing data sydication:
Websites built on the CRIBFLYER platform are NOT automatically shared to other platforms or any other websites.
Regarding IDX:
Unfortunately we do NOT have MLS IDX data integrations in place to power property search features on our agent or property website products. This is something we may offer in the future but don't have a specific ETA on if or when it will be available.
A few of our customers have embedded property search widgets into their CRIBFLYER sites using snippets of HTML/JavaScript embed code provided to them by their local MLS for this purpose.
However, you can manually enter the property data for your current and sold listings in our admin panel. So building dedicated property websites or property pages (on an agent website) is quick and easy.
More on SEO:
We recommend you fill in as much information as possible for each property in your CRIBFLYER admin panel. If you enter a good description, amenities, price, status, features, etc, then Google will have more information to crawl and ingest. How Google and other search engines rank websites is a black box so we can't know nor guarantee when or if any site will rank high for any particular search query. However, we do our best to optimize the underlying website code to increase the chances of a good search results ranking.
Currently, CRIBFLYER supports video hosting only from external platforms such as YouTube, Vimeo, or Wistia.
Unfortunately, you cannot directly upload a video file like a .MP4 or .mov to your CRIBFLYER website.
Steps to add your video:
- Upload your video to one of the supported platforms (YouTube, Vimeo, or Wistia).
- Once uploaded, obtain the link or embed code for the video.
- In your CRIBFLYER admin panel, navigate to the Video screen for your property.
- Click the + Add Video button, select your hosting provider and follow the instructions to add the video.
More Options
If your video is hosted somewhere but with a different provider you have two other options for displaying it on your CRIBFLYER site.
- Try adding your video using the Embed any URL in Responsive iFrame feature on the 3D Tours and other Media screen.
- Try adding your video using a custom Embed Code section that lets you enter custom HTML code. Follow steps 1-4 and 9-12 in the linked article.
If privacy is a concern, you can set your videos to private or unlisted on platforms like Vimeo or YouTube so they won't be publicly searchable on those sites but can still be embedded and watched on your CRIBFLYER site(s).
Unfortunately Google is a black box so we won't know and cannot guarantee when or whether any site will rank high for any particular search query but we do our best to optimize the underlying code to increase the chances of a good ranking.
Newly created websites can take time to appear in search results. It might take days or even weeks for Google to index a new site.
Our underlying templates are built with SEO best practices in mind. You can also customize your website's meta title and description tags to target certain keywords or web searches on the "SEO" screen (link is towards the bottom of the right-side property menu). Beyond that I just recommend you fill in as much information as possible about the property in your CRIBFLYER admin panel. i.e. Good description, amenities, features, etc. so Google has more information to crawl and ingest.
Directly promoting your site can help generate traffic, which may encourage Google to index it faster. Use social media or email marketing to share your website.
When you send a link to a CRIBFLYER website in a text message (like on an iPhone) or post it on social media platforms like Facebook, the preview image is chosen using what's called an "Open Graph" image. This image is set automatically in your website's html source code, specifically the og:image meta tag.
CRIBFLYER uses the main property photo (1st position image) that you've uploaded on the Photos screen as the og:image (preview image). The 1st position image is the photo you have on the top left side of your gallery as shown in the screenshot below.
You can drag and drop photos to change their display order on the edit photos screen. Put the desired photo in the top left (1st position) to make it the main property photo and open graph preview image.
The main property photo is also the photo used by default in most of the Top Header section templates. Sometimes referring to as the "Hero Image" because it takes up most of the above the fold space when you first load the website.
Please note: Unfortunately, at this time, we don't have any way for you to specify a different photo other than the 1st position photo to be used as the open graph preview image (og:image).
When the property website's url is texted to an iPhone here's what the generated preview looks like.
